At Acentials, we are committed to providing exceptional support and assistance for all your needs. Whether you have questions, need help with an order, or have feedback to share, we are here to help. For general inquiries, customer support, business partnerships, press and media requests, or any other matters, please contact us via email at acentials.contact@gmail.com. Additionally, we offer a chatbot on our website to provide immediate assistance and answer common questions.

Our dedicated team is ready to assist you and ensure your experience with Acentials is outstanding. Your satisfaction is our top priority, and we look forward to hearing from you.

Welcome to Acentials! Here, we strive to provide a seamless shipping and ordering experience. We currently ship to the United Kingdom with a standard shipping time of 7-14 days, inclusive of processing within 2-3 business days. Orders placed on weekends or holidays are processed on the next business day. Enjoy free shipping within the UK, and once your order is dispatched, you'll receive a confirmation email with a tracking number for easy monitoring.

If your order is lost or arrives damaged, contact us at acentials.contact@gmail.com with your order number and photos of the damaged items, and our customer service team will swiftly assist you. For any questions or further assistance, our team is ready to help at acentials.contact@gmail.com.

Thank you for choosing Acentials we're committed to ensuring your satisfaction throughout the shipping and ordering process.

At Acentials, we prioritize your satisfaction and aim to ensure a seamless shopping experience. If you need to return an item, please note the following:

To qualify for a return, the item must be unused and in its original packaging. Certain items, such as perishable goods, intimate or sanitary products, and hazardous materials, cannot be returned.

To initiate a return, contact us within 14 days of receiving your order with your order number and a brief description of the issue. Once approved, we'll provide a return authorization and instructions for shipping the item back to us using a trackable method.

Refunds are processed to your original payment method upon receipt and inspection of the returned item. Please allow time according to your payment provider's policies.

Note:

- Refunds are issued for items returned within 14 days of delivery.

- Original shipping charges are non-refundable.

- Return shipping costs are your responsibility, unless the return is due to our error.

For exchanges due to defects or damages, please contact us for assistance.

Items not eligible for return include perishable goods, intimate or sanitary items, hazardous materials, gift cards, downloadable software, and certain health and personal care products.

If you experience delays in receiving your refund, please first check with your bank or credit card company. For any questions or concerns about our refund and return policy, feel free to reach out to us.

Thank you for choosing Acentials—we're here to ensure your satisfaction and a pleasant shopping experience.

For any questions about our apparel at Acentials, we're here to help! Whether you need more details about specific fabrics, want to check sizing or availability, or have questions regarding fit, our knowledgeable team is ready to assist you. Feel free to reach out to us via email at acentials.contact@gmail.com or through our live chat feature on the website. We strive to provide prompt and comprehensive answers to ensure you make informed decisions about your purchases. Your satisfaction is our priority, and we look forward to helping you find the perfect pieces for your wardrobe at Acentials.

At Acentials, we're dedicated to providing exceptional customer service, which includes our innovative new chat bot feature designed to enhance your shopping experience. Our chat bot is available on our website 24/7 to assist you with a wide range of inquiries. Whether you're exploring specific product features, checking availability, or seeking advice on the best product for your needs, our chat bot is here to provide instant responses and guidance. Simply click on the chat icon located on our website to start a conversation with our virtual assistant.

Our chat bot features:

- Instant answers to common questions about product specifications, uses, and benefits.

- Real-time availability checks to ensure the product you want is in stock.

- Personalized recommendations based on your preferences and needs.

- Assistance with placing orders and navigating our website.

- Easy access to customer reviews and testimonials to help you make informed decisions.

Please note that our chat bot is a new feature, and while we strive for accuracy, it may encounter occasional errors. If you encounter any issues or inconsistencies, we encourage you to email us at acentials.contact@gmail.com so that we can promptly address and resolve them. We appreciate your understanding and patience as we work to improve our chat bot to better serve you.

Experience the convenience and efficiency of our chat bot today and discover why Acentials is your trusted source for quality products and outstanding customer service.